Terms and conditions

Terms and Conditions

1. Introduction

1.1 Purpose of the Terms: These Terms and Conditions ("Terms") govern your use of Monster Casino's services, including but not limited to its website, mobile app, and all related products and services.

1.2 Acceptance of Terms: By accessing or using any part of Monster Casino's services, you agree to be bound by these Terms, which are subject to change at our discretion.

1.3 Age and Legal Restrictions: You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. Our services are not intended for individuals under this minimum age limit or for use within jurisdictions where such activities are restricted or prohibited.

2. Account Registration

2.1 Eligibility: To register an account with Monster Casino, you must provide valid and truthful information about yourself, including your name, address, date of birth, and other relevant details as required by our Know Your Customer ("KYC") procedures.

2.2 KYC and Verification Requirements: We reserve the right to request additional documentation or verification from you to comply with our AML and KYC policies, which may include proof of identity, residency, and source of funds.

2.3 Responsibility for Account Security: You are responsible for maintaining the security and confidentiality of your account login credentials and ensuring that all transactions made using your account are authorized by you.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods: We accept various payment methods, including but not limited to credit/debit cards (Visa/Mastercard/Maestro), e-wallets (PayPal/Skrill/Neteller), and bank transfers.

3.2 Minimum and Maximum Limits: Deposit and withdrawal limits apply, with a minimum deposit requirement of £10-£20 depending on the payment method used and maximum limits varying by method.

3.3 Processing Times and Fees: Deposits are typically processed instantly, while withdrawals may take 1-5 business days to process, subject to verification requirements. We reserve the right to charge fees for certain payment methods or services.

3.4 Anti-Money Laundering Policy: We implement anti-money laundering measures in accordance with relevant laws and regulations, which may involve reporting suspicious transactions or blocking access to our services.

4. Bonuses and Promotions

4.1 How Bonuses Are Credited: Bonuses are credited to your account upon meeting specific requirements, such as making a deposit or completing a mission.

4.2 Wagering Requirements: Wagering requirements apply to bonus winnings, which must be met within 30 days for deposit bonuses and 7 days for free spins.

4.3 Expiry and Abuse Clauses: Bonus offers are subject to expiry dates and abuse clauses, including but not limited to: no bonus on losses; maximum bet limits; contribution percentages for selected games.

5. Gameplay and Fairness

5.1 RNG Usage: We utilize Random Number Generators ("RNGs") to ensure fair outcomes in our games, which are regularly audited by third-party providers.

5.2 Game Malfunctions: In the event of a game malfunction, we reserve the right to void any bets or wagers placed during such an occurrence.

5.3 Limits on Play and Responsible Gaming Tools: We offer various responsible gaming tools, including deposit, wager, and session limits, which can be set by you at our discretion.

6. Responsible Gambling

6.1 Self-Exclusion Options: You may choose to self-exclude from our services for a specified period or indefinitely.

6.2 Deposit, Wager, and Session Limits: We offer flexible limit options that allow you to set deposit limits between £10-£5000 per week, wagering limits between £5-£1000 per spin, and session limits up to 24 hours.

6.3 Help and Support Links: Resources for responsible gaming are available through our website, including links to organizations such as GamCare and Gamblers Anonymous.

7. Prohibited Activities

7.1 Bonus Abuse: We prohibit bonus abuse, which includes but is not limited to: exploiting bonus offers; using duplicate accounts; or engaging in any other form of cheating or manipulation.

7.2 Fraud, Collusion, or Manipulation: Any attempts at fraud, collusion, or manipulation will result in immediate account suspension and potential prosecution.

7.3 Use of Bots or Automated Systems: The use of bots or automated systems to interact with our services is strictly prohibited.

8. Account Suspension and Closure

8.1 Voluntary Account Closure: You may choose to close your account at any time, subject to our terms and conditions.

8.2 Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms or engage in any prohibited activity.

8.3 Inactivity and Dormant Accounts: If your account remains inactive for a period exceeding 6 months, we may consider it dormant and subject to closure.

9. Privacy and Data Protection

9.1 Information Collected: We collect information about you, including but not limited to: name, address, date of birth, payment details, and other relevant data to provide our services.

9.2 Use and Storage of Personal Data: We use and store your personal data in accordance with applicable laws and regulations, primarily for the purpose of providing our services and maintaining a secure gaming environment.

9.3 GDPR Compliance (if applicable): As Monster Casino is subject to the General Data Protection Regulation ("GDPR") in certain jurisdictions, we ensure compliance with its provisions regarding data protection and personal data rights.

10. Limitation of Liability

10.1 Losses: We are not liable for losses incurred by you as a result of our services or any third-party actions.

10.2 System Errors: In the event of system errors, we reserve the right to void any bets or wagers placed during such an occurrence.

10.3 Third-Party Links: You acknowledge that links to external websites may not be under our control and subject to change without notice.

11. Amendments and Updates

11.1 Right to Modify the Terms: We reserve the right to modify these Terms at any time, which will take effect upon notification through our website or by email.

11.2 Notification of Changes: You acknowledge that you are responsible for regularly reviewing these Terms for updates and changes.

By using Monster Casino's services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.